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Consultation to solution

Fitting and trial period

After studying the results of your hearing examination and discussing personal requirements and expectations, we will give you the best advice possible. Our independence allows us to be impartial in selecting the most suitable options for your requirements, unlike larger national chains who are tied in with particular manufacturers. We will be honest and straightforward and will never suggest instruments beyond your requirements. We know that choosing to wear hearing instruments is a big step, so you will never be rushed into a decision by us.

As with most products today, there is a huge choice of hearing instruments to suit many different budgets. And that is why we give you a minimum 60-day trial period so that you can try out the instruments in real life.

The next steps are as follows:

  • Order confirmation - to confirm details of your purchase and including your invoice which is payable at the time of fitting
  • Explanation of our 60-day money back guarantee
  • Impressions of your ears are taken for the production of your custom-made hearing instruments.

Allow 10 to 14 days for your aids to be produced and to come back to us.

Your fitting appointment

Once your hearing aids are ready, we'll arrange an appointment for them to be fitted. This will cover:

  • Initial fitting of hearing instruments
  • Programming/setting to suit your hearing loss and lifestyle
  • Full instruction on use and care of your instruments
  • Receipt of payment and timetable your review appointments

You are more than welcome to bring a friend or relative to any of your appointments.

Review programme

After fitting your hearing instruments, we'll be on hand to make sure that they are working to your satisfaction. This will include:

  • Two or three days after your fitting - a telephone call to see how you are getting on.
  • A week after your fitting – adjustments to your instruments as required.
  • Three or four weeks after your fitting - a review and any other adjustments after your acclimatisation to wearing the instruments.

What to expect during the trial period

We hope that your hearing instruments will be extremely effective. However, it is important to remember that they do not restore normal hearing, but work alongside your natural hearing to improve speech intelligibility.

Therefore, don’t judge their effectiveness too soon.

During your trial period, the things to consider are:

  • How comfortable are they?
  • How do they perform in certain situations?
  • Are there any problems that need attending to?

Your experience and feedback will help us to fine tune the instruments more accurately to your hearing loss and lifestyle. Just like having a suit made to measure, it is necessary to sometimes make final adjustments before the fit and function is perfect.

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